State Farm® Insurance Agent Marlene Bach

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Eric Alli

May 16, 2025

1 out of 5

"Deceptive business. Claiming I contacted them for a quote when I never did, and haven't contacted anyone in four years. Asked them when I asked them for a quote, no response."

Courtney Bertsch

December 11, 2024

5 out of 5

"I had this insurance for quite a while and they were always kind and treated me like family!"

We responded:

"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"

Diane Hurley

May 21, 2024

5 out of 5

"Always eager to help you, Marlene or her son."

We responded:

"Thank you for the positive review! We appreciate your business. "

Caleb Grubb

March 16, 2024

5 out of 5

"Marlene and Bryce are always great and professional. I have worked with them for years and have never been disappointed. They always make me feel like one of the family. I highly recommend them to anyone seeking insurance."

We responded:

"Caleb, that is such a nice review, it has been a pleasure having you and your family with our office. "

Lance Davis

July 29, 2022

5 out of 5

"Good luck finding better agents than her and Bryce."

We responded:

"Lance, Thank you for the kind words. We are always here if you need us. -Marlene "

Carmel Hull

August 16, 2021

5 out of 5

"Best place"

We responded:

"thank you for the kind review! "

B Y

May 18, 2021

1 out of 5

"Called back after Marlene’s phone number had previously left two calls to my number. Was trying to be nice to return the call, but there was some apparent miscommunication within State Farm. Marlene went above and beyond to be EXTREMELY RUDE as I was trying to help both of us sort through the confusion. Does not treat people well, never mind her customers. I would not trust this agent."

Jennifer Kramer

February 2, 2021

5 out of 5

"Marlene is fantastic! She is friendly and personal and likes to get to know and care for her customers. She is the best!"

We responded:

"Jen, late reply but thank you for the kind words. We are always here if you need us! -Marlene "

Bridget Stanley

October 16, 2019

5 out of 5

"Great insurance company. Awesome staff, very friendly and professional."

Michael Shoultes

August 7, 2018

5 out of 5

"Great insurance company. Very friendly and professional."

Madison Bach

December 12, 2024

5 out of 5

"Slid into a ditch and had to have my car pulled out. Bryce and Marlene wrote me a check the next day right from the office to reimburse me! Great service and always friendly."

David Overley

December 10, 2024

1 out of 5

"Recently someone named Bryce Bach was trying to "win" my business. However he was very off putting and rude. When he called me, I told him I was very busy and to email me, and I would get back to him when I had time. He did email me, and then called, even though I told him that I would get back to him when and if I was interested in a quote. He got very...I guess the best words to use would be...Impertinent, disrespectful, and simply discourteous. Not a place that I want to spend thousands of dollars a year at, and hope that if I actually had a issue, something would be resolved. This man just seemed to be out to help himself, not actually gain a valued, paying, client. #usedcarsalesmanlike I would stay far away from this place. Far, far, far away. I hope that young Bryce learns that he may be the main character in his own story, however, to every client, he is barely a footnote in their daily lives. Curtesy, respect, and civility go a LONG way. Below is an email exchange between us. Yes, I see your email. No, I did not have time. Your attitude was off putting to the point that I would not care to do business with you. Have a nice day. And maybe try harder to realize that in sales, the client's timeline is a lot more important than your quota. His response... Hey David, Mutual- Have a good day Bryce Bach - Account Specialist Marlene Bach State Farm Insurance 1558 Haslett Rd. Haslett, MI 48840"

We responded:

"David, Bryce was reaching out to quote your insurance which is part of his job. I went in and reviewed the entire email chain including his first email. Maybe we should share the conversation I overheard where you told him that you have been in sales for years and proceeded to tell him he was a " sh**ty salesperson" and then hung up on him. Bryce was just trying to schedule a time that was convenient for you to review your insurance. What he did in itself was out of respect for your time. if you didn't wish to speak to him, then you were welcome to ask him to not call and he would not have contacted you. FYI my customers aren't part of any quota; most have been with us for 10+ years. I value everyone's constructive reviews, as they make our office a better environment for our customers. However, when you say things about my staff member like you did in your above review, I feel it to be very* extreme. I apologize if Bryce offended you and hope you have a happy holiday and if you would like to discuss this further, please call me at 517-339-6120 Thank you for your time, Marlene"

Malahkai 427

November 17, 2021

5 out of 5

"Great customer service and great prices on insurance quotes"

Heidi Smith

July 19, 2021

5 out of 5

"I just switched over last month I was offered a phenomenal rate and I've had nothing but pleasant experiences since then so far so good"

We responded:

"Heidi, A little late on the response but we appreciate the kind review and will be here the next time you need us! -Marlene "

Joey Combs

February 15, 2021

5 out of 5

"Very professional and caring!"

denise gardner

October 7, 2020

5 out of 5

"Love Marlene"

Ryan XcheezdawgX

November 16, 2019

5 out of 5

"Very friendly and always willing to help, HIGHLY RECOMMENDED"

Tamara Graham

May 10, 2019

5 out of 5

"Brice is awesome"

shroyer towing

February 27, 2018

5 out of 5

"Marlene and her employees are wonderful enjoy talking to them and they always look out for my best interest and get me taken care of right away couldn't be happier with her."